Contact US

Please be aware that we are experiancing a high volume of requests. Our reply time is around 3-5 days. We are working hard to ensure we give each request the time they deserve so please be patient and bare with us.

Call

0114 279 8459

Email

ask@londonroadjewellers.co.uk

Visit

76 London Road, Sheffield, S2 4LR

If you wish to make a complaint you can contact us in a number of ways:

In Person: At our store

Freephone: 0114 279 8459

By Email: ask@londonroadjewellers.co.uk

In Writing: 76 London Road, Sheffield, S2 4LR

We will do our best to resolve complaints within three business days following receipt. However, if we are unable to do this we will:
Acknowledge your complaint in writing as soon as reasonably practicable assuring you that we have received the complaint and it is being dealt with. We will also include a copy of this procedure.
Keep you informed of the progress of the complaint.
Provide you with a final response within 8 weeks of receipt of the complaint.
Where applicable, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.
Further information about the FOS can also be found of their website www.financial-ombudsman.org.uk